Reference

How v2236 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, use your wallet, or access the platform from your phone — including how you pay via DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay wallet dataCookie controlsYour access and deletion rightsContact us any time
v2236 How v2236 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows — this applies whether you are topping up via GoPay on your phone or logging back in on a desktop browser. Session tokens expire after a period of inactivity so your account does not stay open on a shared device. Cookie settings can be adjusted from your browser; we use functional cookies to keep you logged in and analytics cookies to understand how the platform is used, though you can opt out of analytics cookies without affecting your account access.

Encryption in Transit Every page that handles your account credentials or wallet data — including DANA and OVO payment screens — is protected by SSL. Your data moves encrypted end-to-end.
Session and Cookie Controls We use functional cookies to maintain your login session. Analytics cookies are optional. You can clear or block them through your mobile or desktop browser settings without losing account access.
Data Retention Policy Active account data is kept while your account is open. After closure, we retain records for the period required under applicable financial regulations, then delete them.
Third-Party Restrictions Service providers who process data on our behalf — payment processors for DANA, OVO and GoPay flows — are contractually restricted from using your data for any purpose outside that specific task.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete your personal information, our support team handles privacy requests directly. You can reach us through live chat from the account dashboard, by email, or through the in-app help menu on your phone. We aim to respond to data requests within a reasonable timeframe — complex deletion requests may take a few days to fully process across all systems.

Team online

Live Chat

Open the chat icon from your account dashboard. Available for account and data queries including wallet data held for DANA, OVO or GoPay transactions.

Email Support

Send your data access or deletion request by email. Include your registered account name and the wallet type linked — DANA, OVO or GoPay — for faster processing.

In-App Help Menu

From the mobile browser or app view, open the help menu under your account settings. Privacy requests submitted here are routed to our data team directly.

Common Questions About Your Privacy on v2236

These are the questions we hear most often about how your personal data is handled. If your question is not here, our support team can answer it directly through live chat or email.

We store your registration details, linked wallet references for DANA, OVO or GoPay, device session logs and support chat history. We do not store wallet PINs or full payment credentials.

Yes. Contact our support team via live chat or email with your account name. We will compile and send your data within a reasonable period, subject to identity verification.

Submit a deletion request through live chat or email. Once verified, we close your account and remove personal data, retaining only what financial record-keeping rules require us to keep.

We do not sell your data. Payment processors for DANA, OVO and GoPay receive only what they need to handle your transactions. All third-party processors are bound by data-use restrictions.

We use functional cookies to keep your session active and optional analytics cookies. You can turn off analytics cookies in your browser settings without affecting your login or account access.

Yes. SSL encryption covers all account and payment pages on mobile. Session tokens expire after inactivity, so your account does not stay open if you close your browser or switch apps.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.